Billing and Refunds

1. Prices

The subscription price is the one shown on the website when you sign up. The price of a custom project is the one in the accepted proposal. All prices exclude VAT, which is added at the legal rate in force where applicable.

2. Invoicing

• Subscription: invoiced monthly, at the start of each period.
• Custom projects: invoiced at the stages and dates set out in the proposal.

3. Payment

Invoices must be paid within the period and by the methods shown on them. If an invoice is not paid within 7 days of its due date, we send you a notice by email and may pause the work until it is settled, without prejudice to collecting the amounts owed.

4. Pausing or cancelling the subscription

You can pause or cancel the subscription at any time, without penalty, by emailing hi@indigit.pt. The request takes effect at the end of the period already invoiced, and work continues until then.

Custom projects can be cancelled under the terms of the proposal. In that case, the work already done is payable.

5. Refunds

Without prejudice to section 6, amounts for subscription periods already started and for work already done are not refundable.

We refund duplicate payments, amounts charged in error on our side, and any amount the law requires us to refund.

6. Consumer right of withdrawal

If you are a consumer and sign up at a distance, you have 14 days from the conclusion of the contract to withdraw from it, without giving a reason. To exercise this right, send an unequivocal statement to hi@indigit.pt.

If you expressly ask, on a durable medium, for work to start before that period ends, you pay an amount proportionate to the service provided up to the moment you tell us you are withdrawing. We refund the rest within 14 days of that notice.

7. Third-party services

The third-party services listed in the Terms and Conditions, such as domains, hosting and licences, are paid directly to each provider and follow that provider’s refund policy.

8. Payment disputes

If you disagree with a charge, contact us first at hi@indigit.pt. We reply within 24 to 48 hours on business days. A dispute or chargeback opened with the bank or card issuer without contacting us first may lead to the services being paused while the matter is reviewed.