Alternative Dispute Resolution

1. Talk to us first

If you have a problem with our service, contact us at hi@indigit.pt and we will do our best to resolve it quickly.

2. Alternative Dispute Resolution entities

Under Portuguese Law no. 144/2015 of 8 September, in the event of a consumer dispute, consumers may refer it to an alternative dispute resolution entity. For distance contracts, the competent body is, as a rule, the arbitration centre for the consumer’s area of residence.

For consumers living in the Porto Metropolitan Area:

• CICAP – Centro de Informação de Consumo e Arbitragem do Porto
• Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto, Portugal
• Phone: +351 22 550 83 49 / +351 22 502 97 91
• Email: cicap@cicap.pt
• Website: www.cicap.pt

Where no regional centre is competent, consumers may use CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, at www.cniacc.pt.

3. Complaints Book

You can also file a complaint in the Portuguese electronic Complaints Book (Livro de Reclamações), at www.livroreclamacoes.pt.

4. More information

More information about your rights and the full list of alternative dispute resolution entities is available on the Portuguese Consumer Portal, at www.consumidor.gov.pt.